If you’re someone who has 400 tabs open at all times, or multiple devices on your WiFi, your streaming experience may take a hit.
TIP: Close out your other programs and sites while you’re taking a virtual class!
TIP: Remove excess devices from your WiFi.
Every open page or app on your laptop or phone takes up WiFi, and our live class streams need solid bandwidth to work well.
Refresh, reload, & relax
TIP: Refreshing your browser, or closing and re-opening the stream, typically fixes a site issue you may be experiencing.
Adjust your class settings
We’re all watching class from different locations, and sometimes our WiFi is just not good enough!
TIP: Click on the network bars on the bottom right corner of your class video to lower the video quality based on your internet speed & location. Below are the Internet download speed recommendations for watching each video stream.
0.5 Megabits per second - Required minimum connection speed
1.5 Megabits per second - Recommended broadband connection speed
3.0 Megabits per second - Recommended for SD quality
5.0 Megabits per second - Recommended for HD quality
Clear your cache
SEE HOW-TO - If you’re experiencing login issues, your device may have saved old credentials. Clear your cache to refresh what’s stored.
