On the login page, all you need to do is click “forgot password” and you’ll receive a link in your email inbox to set up a new password. This does not apply to SSO clients.
Invalid Password Attempts
If a user attempts a password incorrectly 5x, they will be locked out of the system for 10 minutes for security reasons.
During the User locked period (10 mins), when an Admin suspends the user and un-suspends the user, the user is then able to login back to system using the correct Username/Password
